Privacy Policy
Last updated 1 October 2026
This policy explains what information Buxify collects when you use the app, as a customer or a rider, and what it is used for.
1. Information we collect
Account details you provide, such as your name, phone number and email. Delivery details, including pickup and drop-off locations and parcel descriptions. Location data while a delivery is in progress, so it can be tracked on the map. For riders, identity verification documents and vehicle details. Photos and signatures captured at delivery confirmation.
2. How we use it
To match a delivery with a nearby rider, show live tracking, confirm a delivery has arrived, process payment, verify rider identity, and provide support when something needs to be looked into.
3. What we share
A customer and their assigned rider can see each other's name, photo and live location for the duration of a delivery. We do not sell personal information to third parties.
4. Data retention
Delivery records, including the proof-of-delivery photo and signature, are kept for as long as needed to resolve disputes and meet legal obligations, then removed.
5. Your choices
You can request a copy of the information we hold about you, ask us to correct it, or ask us to delete your account. Contact us to make any of these requests.
6. Security
We take reasonable technical and organisational steps to protect your information, though no system can be guaranteed completely secure.
7. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated date at the top of this page.
8. Contact
Questions about this policy or your data can be sent to hello@buxify.ng.